Please take note of these following days to make changes to your plan:
– Before Thursday 8pm for Sunday delivery
– Before Sunday 8pm for Wednesday delivery
If you need to change an address after any of these times for an upcoming delivery, please contact us as soon as possible firstname.lastname@example.org
Note that it is not possible to redirect a delivery on the day of delivery.
Meals will stay fresh for 3 days upon delivery if kept refrigerated. If you are planning on eating the meals after 4 days please freeze them once they’re delivered to ensure freshness. To defrost, please take your meals out of the freezer the night before consumption and leave in the fridge for up to 24 hours before.
All expiry dates are found on the food boxes.
Of course! We recommend that you freeze the meals on the day of delivery if you aren’t planning on eating them within the recommended best before date. You can freeze them for up to 28 days from delivery date and will need to be defrosted for 24 hours before following the provided heating instructions.
We aim to provide 100% satisfaction guarantee. If there are any issues with your meals, please contact us immediately explaining the issue to us and we will try our best to resolve this for you.
We do not handle gluten or dairy on-site, or use them in our recipes, however, we cannot make this promise due to the possibility of cross-contamination by our manufacturers and suppliers.
We deliver on Sundays and Wednesdays.
On Sunday, you will receive meals for Monday to Wednesday. To receive your order on Sunday, please ensure you place the order by 8pm on the Thursday before.
On Wednesday, you will receive meals for Thursday and Friday, and the weekend if you have added these days to your plan. To receive your order on the Wednesday, please ensure you place the order by 8pm on the Sunday before.
If you live within the M25, your parcel will be made by Packfleet couriers. They will message you on the morning of delivery to notify you of your estimated arrival time and tracking details.
If you live outside of the M25, your parcel will be delivered by DPD couriers. You can download the DPD app for easy access to your delivery information.
No problem! When you are placing your order at checkout, you’ll be able to specify delivery instructions to the driver such as a safe place.
On the day of delivery, you will receive a text message and you will have the option to leave your delivery in a safe place or with a neighbour.
If left somewhere such as your back garden, a picture of the location will be available via the delivery link from DPD or Packfleet depending on your location.
Please choose one of the following ways to get in touch.
A member of the team will respond as soon as they are available – we always aim to reply within 24 hours.
Webchat Live chat is open
We’re the number #1 ranked meal prep brand for a reason. 100% fresh, healthy and tasty meals, ready in 3 minutes, delivered straight to your door.